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Customer Led Solution Identification
(CLSI)
The
key to ensuring the effectiveness of new technology is
ensuring that intended end users will accept it and find
it easy to use. By engaging end users and observing the
current operational environment, the Customer-Led
Solution Identification process results in the
identification of an appropriate high-level system design
that meets the needs and expectations of end users.
CLSI Process:
- Information
sharing: HITC and client meet to discuss
problem, new and emerging technologies, strategy
- Innovation
problem solving process: A structured design
workshop identifies creative solutions to
clients’ problems
- User
needs analysis: First-hand observation of
customer’s needs, possibly including shadow
visits, interviews, focus groups, and
questionnaires.
- Conceptual
prototype development: HITC develops a set of
interactive storyboards that illustrate key
implementation notions
- Evaluation
- HITC reviews approach with members of intended
end user community.
Goal:
To identify ways in which new technologies can be used to
address a client’s business problems
Resources: The CLSI
process can take 1-3 months depending upon the complexity
of the problem and should require a cognitive engineer, a
graphic designer, and a multimedia developer.
Deliverable: A document,
a prototype, and an implementation plan .
NCR Human Interface
Technology Center
5 Executive Park Drive, N.E.
Atlanta, GA 30329-2299
U.S.A.
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